Privacy policy

Please read and accept this privacy policy carefully before accessing or using the website and/or our mobile application “Online Diagnos”, by accessing or using the website, you agree to be bound by the term & conditions mentioned as well as all terms incorporated by reference. Please go carefully with privacy policy of our website and/or mobile application before use.

This document ("Terms") constitutes an electronic record as determined by the Information Technology Act, 2000 and the rules that administer it, as well as the amended provisions in several rules pertaining to electronic records, as amended from time to time by the Information Technology Act, 2000.

Online Diagnos/website/company publish the privacy policy as per the Information Technology Act of 2000 (the "IT Act"), Section 43A; which express the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules"), Rule 4; and Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (the "Intermediaries Guidelines"), regulation 3(1).

  1. The following privacy statement ("Privacy Statement") applies to website and/or our mobile application “Online Diagnos”, operated by Medmarket Health Solutions Private Limited, duly incorporated under the provisions of the Companies Act, 2013, hereafter Online Diagnos is referred as "Company", "We", "Our" or "We" or "Company". Now, together, the domain name and mobile application are referred to as the "Website". This Privacy Policy also applies to company employees and consultants.
  2. The Website is a digital platform for the purchase of pharmaceutical and/or healthcare products for sale by registered pharmacies (hereinafter referred to as "Services", with the pharmacies referred to as "Sellers"). The terms of the agreement between the Seller and company are as follows.
  3. Individuals or entities that have agreed to become buyers or users of the Website in accordance with the procedure as determined by Online Diagnos, from time to time (referred to as "You" or "Your" or "Yourself", as applicable), may access the Services, the term shall also include visitors to the Website as well as employees and consultants of the Company. The several modes are available to offer the Services to the Users, including the offers of discount coupons and vouchers for various goods and services that are being sold by the Sellers.
  4. As much as we do our best to provide security that is commensurate with the industry standards, the inherent insecurities of the Internet mean that we cannot guarantee or warrant the complete security of your personal information.
  5. Online Diagnos will need to collect and host certain data and information of Users as part of providing the Services and for other purposes outlined in this Privacy Policy. As a result, Online Diagnos takes all reasonable precautions to keep Users' Personal Information confidential. We have developed this Privacy Statement so that you will understand the following:
    • The type of Personal Information that Online Diagnos collects from the Users (including sensitive Personal Information);
    • The purpose, means, and modes of collection of this type of Personal Information by Online Diagnos;
    • To whom and how Online Diagnos will disclose such information;
    • This policy explains how Online Diagnos will protect the personal information, including sensitive personal information, which is collected from users of the site.
    • Users may access and/or change the information that they provide.

"Personal Information" of User

  1. The term "Personal Information" refers to any information that can be used to identify a natural person, whether directly or indirectly in combination with other information. Personal identifying information involves passwords, financial details such as bank account and credit card details, medical records and health histories, biometric information, and any other information provided to or received by Online Diagnos for processing or storage. Data/ information related to an individual that is freely available or accessible in the public domain or that is disclosed under the Right to Information Act, 2005, or any other law will not qualify as Sensitive Personal Data or Information.
  2. Online Diagnos makes some Services available to Users without requiring them to create an account on the Website. Some of the information and details on the Website are accessible to unregistered users.
  3. A User may be needed to register an account on our Website in order to access all the services and benefits available on our Website. Online Diagnos may collect the following categories of Personal Information from Users as part of the registration process. Name; User ID; Mobile Number; Email address; Address (postal code); Gender; Age; bank account information; and any other information related to identity of user.
  4. Users may also be asked to upload copy of their prescriptions to the Website and/or e-mail them to Online Diagnos in order to use the Services, and these prescriptions will be held and disclosed by Online Diagnos solely in the ways indicated in this Privacy Policy and the Terms of Use. Any medications posted or provided by Users shall be considered "User Information."
  5. For the purpose of smooth Services, Online Diagnos may maintain records of telephone conversations received which is made for the purpose of making questions, orders, or anu queries.
  6. Online Diagnos may keep records the User’s browsing records such as the URL of the web-page that the User visited previously website in addition to the Internet Protocol (IP) address of every User's system (or the proxy server a User used to get right of entry to the World Wide Web), User's working device.
  7. The website serves temporary cookies to record databases (that is, non-sensitive personal information) that are used by Online Diagnos and its service providers for Website technical development and User management.
  8. Children's Personal Information is not willfully collected by Online Diagnos.
  9. Online Diagnos may include further optional information from the User in the future, such as user surveys, to assist Online Diagnos customization.

Online Diagnos use your information for the following purposes:

  1. User registration on the Website, processing of orders/requests and supply of Services
  2. Completing transactions and invoicing to Users
  3. To ensure the website material is clear, understandable any easy for the user
  4. To provide tailored information and targeted adverts to user
  5. To enhance website's services, features, and functioning for user
  6. To perform surveys, research and development to enhance user experience
  7. Online Diagnos may use non-personally identifiable information in an aggregated or non-personally identifiable form to perform ongoing development process for better experience of user such as statistical analysis, and business intelligence purposes, including determining the number of visitors and transactional details, and Online Diagnos may sell or otherwise transfer such data to third parties.
  8. The information may use to handle the requests, inquiries, complaints, or disputes, as well as all other general administrative and business purposes.
  9. Verified Users' identities for fraud checks; and also to investigate, resolve disputes, and implementing our Terms of Use and Privacy Policy, either directly or through third-party service providers.

Your personal information will be disclosed and transferred:

  1. The objectives of Privacy Policy and the Terms of Use, Online Diagnos may need to disclose/ transfer User's Personal Information to the following third parties:
  2. Online Diagnos may communicate with other service providers for the purpose of completing the order/services on Online Diagnos's behalf. However, certain providers of online communications services shall have rights to use and disclose Personal Information gathered in connection with the provision of these services in accordance with their respective privacy policies.
  3. The personal information may also share by our associates, government authorities under law, for fraud, offence, credit loss, financial identification, cyber securities.
  4. To deliver adverts to Users, non-personally identifiable information may be shared with third-party ad servers, ad agencies, technology providers, and research organizations.

Record of User Information:

  1. Online Diagnos keeps all of the data record under this Privacy Policy and Terms of Use in electronic and physical form and Online Diagnos will keep it confidential and only use/disclose as per the Privacy Policy and Terms of Use.
  2. The Website's maintain and organize the user information in order to facilitate product sales and purchases.
  3. The Website is also intended to help Users in obtaining information on Pharmacy/medicines/health care product/surgical products and all related products.
  4. Online Diagnos keep/maintain user information and no longer than is necessary for the reasons for which it was obtained or as required by regulation.

Electronic communication with third party services:

  1. The website services may contain connections to third-party ads, websites, or electronic communication services that may be managed by third parties and are not owned by, affiliated with, or linked with Online Diagnos unless clearly stated on the Website.
  2. Before use of these Third Party Links, please read their term of use.

Ability/Eligibility of Use:

  1. The individuals who are legally capable of binding contracts under the Indian Contract Act, 1872, are permitted to use the Website. Persons who are "incompetent to contract" under the Indian Contract Act, 1872, such as children, un-discharged insolvents, and others, are not permitted to use the Website. Users who have been suspended or removed from the Company's system for whatever reason will not be able to access the Products.
  2. If the user is under the age of eighteen (18), they may use the Website's services through legal guardian in accordance with the laws in effect. If it is brought to Company's attention or determined that user are under the age of 18, Company retains the right to terminate your membership and/or refuse to provide with access to the Website.

Website security practice:

  1. Online Diagnos take appropriate security practice/procedure to protect the Personal Information in its possession from loss, misuse, disclosure, alteration, and destruction and reasonable efforts to guarantee that third parties to whom user’s information share must managed by as per the Indian laws.

User's rights in regard to personal information gathered by Online Diagnos:

  1. All Information provided by User to website, the user may withdraw it any time, subject to the restrictions of this Privacy Policy and the Terms of Use, but withdrawal of consent will not be retroactive.
  2. User can directly updates their information on website and may also email to Online Diagnos at for updated.
  3. If User denies submitting information or consent for the use of Personal Information, or later withdraws consent for the use of the Personal Information acquired, Online Diagnos has the right to stop providing the services for which the information was requested.

Privacy Policy Update:

  1. Online Diagnos has the right to change this Privacy Policy at any moment, with or without prior notice. Online Diagnos will post a notice on the Website or send Users an email if there are major changes in the way it treats Users' Personal Information. If a User uses the Service after receiving notice of changes in the form of an email or a posting on the Website, that User expresses his or her approval to the new practices.

Grievance Redressal:

  1. Online Diagnos always reply to its Users' concerns and complains in a specific time period but no later than 30 days from receipt of the complaints/grievance, and who/user may be reached at: Director, Medmarket Health Solution Private Limited, Mishra Colony, Sarojini Nagar, Lucknow-226008, India or email us at
  2. User can directly updates their information on website and may also email to Online Diagnos at for updated.
  3. If User denies submitting information or consent for the use of Personal Information, or later withdraws consent for the use of the Personal Information acquired, Online Diagnos has the right to stop providing the services for which the information was requested.

Contact us

  1. User may contact Online Diagnos directly by submitting your request at website or write us at
    The User accepts the terms of this Privacy Policy by visiting this website and clicking the "I agree" button. By giving his or her data/information to the Company, the visitor consents to the processing of that data/information in the manner described in this Privacy Policy.